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Knowledge base
What's New
New Updates and Offers
0
Archived
6
Getting Ready for Christmas with Planner 5D
Getting Ready for Halloween!
Design Battle is Going Mobile
Plan our Valentine's Day with Planner 5D!
Chinese New Year Almost Here!
View all 6
Web platform
Getting Started
9
About Planner 5D
"Available for Hire" Option
Registering an account (Web)
Subscription Types (Web)
Contacting Support Team for Help (Web)
View all 9
Get to Know the Mechanics
13
Menu Navigation (Web)
Find Out What's New in Our "New" Section
Menu of the Selected Object (Web)
Creating Your First Floor (Web)
Changing Metrics Unit (Web)
View all 13
Working on a Project
21
Digitalising Your Plan (Web)
Using a Partition Wall Function (Web)
Starting From Scratch (Web)
Adding a Room (Web)
Creating a Custom Room Form (Web)
View all 21
Screenshots and Renders
2
Creating Screenshots (Web)
Renders Processing Time (Web)
Subscriptions and Billing
5
Google, Apple and Microsoft Pay
Subscription Types (Web)
Educational Licence
In-App Purchases (Web)
Cancelling Subscription (Web)
Android platform
Getting Started
7
About Planner 5D
Registering an Account (Android)
Subscription Types (Android)
Contacting Support Team for Help (Android)
Password Restoration (Android)
View all 7
Get to Know the Mechanics
13
Menu Navigation (Android)
Menu of the Selected Object (Android)
Creating Your First Floor (Android)
Changing Metrics Unit (Android)
Saving Projects (Android)
View all 13
Working on a Project
16
Starting From Scratch (Android)
Catalogue Menu (Android)
Changing Dimensions (Android)
Edit Objects (Android)
Adding a Landscape (Android)
View all 16
Screenshots and Renders
2
Creating Screenshots (Android)
Renders Processing Time (Android)
Subscriptions and Billing
4
Subscription Types (Android)
In-App Purchases (Android)
Cancelling Subscription (Android)
Subscription not Active in Android app
iOS platform
Getting Started
6
About Planner 5D
Registering an Account (iOS)
Subscription Types (iOS)
Contacting Support Team for Help (iOS)
Password Restoration (iOS)
View all 6
Get to Know the Mechanics
13
Menu Navigation (iOS)
Scan Your Room with iPhone
Menu of the Selected Object (iOS)
Design Battle (iOS)
Creating Your First Floor (iOS)
View all 13
Working on a Project
18
Starting From Scratch (iOS)
Adding a Room (iOS)
Creating a Custom Room Form (iOS)
Catalogue Menu (iOS)
Edit Objects (iOS)
View all 18
Screenshots and Renders
2
Creating Screenshots (iOS)
Renders Processing Time (iOS)
Subscriptions and Billing
4
Subscription Types (iOS)
Family Sharing on iOS
In-App Purchases (iOS)
Cancelling Subscription (iOS)
macOS Platform
Getting Started
6
About Planner 5D
Registering an Account (macOS)
Subscription Types (macOS)
Contacting Support Team for Help (macOS)
Password Restoration (macOS)
View all 6
Get to Know the Mechanics
10
Menu Navigation (macOS)
Menu of the Selected Object (macOS)
Creating Your First Floor (macOS)
Changing Metrics Unit (macOS)
Saving Projects (macOS)
View all 10
Working on a Project
19
Starting From Scratch (macOS)
Adding a Room (macOS)
Creating a Custom Room Form (macOS)
Catalogue Menu (macOS)
Editing Objects (macOS)
View all 19
Screenshots and Renders
2
Creating Screenshots (macOS)
Renders Processing Time (macOS)
Subscriptions and Billing
3
Subscription Types (macOS)
In-App Purchases (macOS)
Cancelling Subscription (macOS)
Windows platform
Getting Started
6
About Planner 5D
Registering an Account (Windows)
Subscription Types (Windows)
Contacting Support Team for Help (Windows)
Password Restoration (Windows)
View all 6
Get to Know the Mechanics
8
Menu Navigation (Windows)
Creating Your First Floor (Windows)
Changing Metrics Unit (Windows)
Saving Projects (Windows)
Project Synchronisation (Windows)
View all 8
Working on a Project
16
Starting From Scratch (Windows)
Catalogue Menu (Windows)
Edit Objects (Windows)
Changing Dimensions (Windows)
Adding a Landscape (Windows)
View all 16
Screenshots and Renders
2
Creating Screenshots (Windows)
Renders Processing Time (Windows)
Subscriptions and Billing
2
Subscription Types (Windows)
Finding Order ID (Windows)
Problem Solving
Account issues
5
I accidentally created several accounts
Lost access to account
Lost access to an account on iOS device
Deleting an account
Clearing Cache in Google Play
Project issues
4
Files cannot be downloaded
Accidentally deleted the project
Projects are missing
AI plan recognition didn’t work
Subscription issues
4
Subscription isn't active
Subscription disappeared
Subscription not active on Android app
Subscription cancellation
F.A.Q.
FAQ
7
White label solution for business
How to join affiliate program
How to make a purchase on the Web platform?
Using Planner 5D for Free
Is there a program for schools and universities?
View all 7
Video Tutorials
22
Creating the Project
Creating Room Dividers
Creating a Foundation
Adding a Basement
Placing a Staircase
View all 22
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